Welcome to Ai Health Highway India Pvt Ltd
Ai Health Highway India Pvt Ltd (“us”, “we”, or “our” and other connotations) operates AiSteth.com and AiSteth mobile application which is engaged in the service of diagnosing heart disorders by using state-of-the-art signal processing and AI capabilities (hereinafter referred to as “Service”).
It shall be read with the Terms and in compliance with the following:
The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “IT Rules”)
The Information Technology (Intermediaries Guidelines) Rules, 2011
PERSONAL DATA means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
COOKIES are small files stored on your device (computer or mobile device).
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service and any visitors on AiSteth. The User corresponds to the Data Subject, who is the subject of Personal Data.
REGISTERED MEDICAL PRACTITIONER is a person who is enrolled in the State Medical Register or the Indian Medical Register under the Indian Medical Council Act 1956.
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
4. Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information specific to the nature of the Service. The Users hereby consent to the collection of such information by us.
Information collected by us may include, but is not limited to:
First name and last name
Phone number and Address
Cookies and Usage Data
Physical, physiological and mental health condition, if applicable and required
Medical records and history, if applicable and required
Financial information (like credit card, banking details), if applicable
Qualifications and registration number in case of Registered Medical Professionals
Insurance data, if applicable and required
Data regarding usage of the services and history of the appointments made by or with the Users through the use of Services;
Data regarding usage of the Services
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
If we have reasons to suspect that the information provided by any User is misleading, inaccurate, obsolete or incomplete, we reserve the right to refuse provision of the Services to the User, at our sole discretion.
We may also collect information that your browser sends whenever you visit AiSteth.com or when you access Service by or through a mobile device or AiSteth.com (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data procured by means of any tracking technology(ies). When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data procured by means of any tracking technology(ies).
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking Cookies Data
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
5. Use of Data
Ai Health Highway India Pvt Ltd uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To fulfill any other purpose for which you provide it
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
To provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
In any other way we may describe when you provide the information
For research, statistical analysis and business intelligence purposes with the help of computer science technologies including without limitation, artificial intelligence and machine learning. Such demographics will be in an aggregated or non-personally identifiable form thereby ensuring anonymity
For sale or transfer of such research, statistical or intelligence data to third parties and affiliates. Such demographics will be in an aggregated or non-personally identifiable form thereby ensuring anonymity
To furnish your information to service partners and providers only to the extent necessary for delivering the relevant allied services
To transfer the data and the rights associated therewith to a third party as part of reorganization or a sale of the assets of any division of Ai Health Highway India Private Limited or the entire company itself
For any other purpose with your consent
6. Retention of Data
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
7. Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
8. Disclosure of Data
We may disclose personal information that we collect, or you provide:
Disclosure for Law Enforcement.
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
Other cases. We may disclose your information also:
* to our subsidiaries and affiliates;
* for any other purpose disclosed by us when you provide the information;
* with your consent in any other cases;
* if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
9. Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We have implemented best industry practices and security policies, rules and technical measures to protect the data including Sensitive Personal Information that is under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, we shall not be held liable for any loss whatsoever incurred by the User.
In the event, our partners and third parties distribute Sensitive Personal Information outside the scope of our agreement with such partners or third parties, we cannot be held liable for the confidentiality. Further, in case breach of security or actions including without limitation, computer hacking, unauthorized access to computer data and storage device, computer crashes etc., we will not be held responsible.
10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data (“‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”).
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at email@example.com
In certain circumstances, you have the following data protection rights:
* the right to access, update or to delete the information we have on you;
* the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
* the right to object. You have the right to object to our processing of your Personal Data;
* the right of restriction. You have the right to request that we restrict the processing of your personal information;
* the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
* the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
11. Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
Firebase is analytics service provided by Google Inc.
For more information on what type of information Firebase collects, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
13. CI/CD tools
We may use third-party Service Providers to automate the development process of our Service.
GitHub is provided by GitHub, Inc.
GitHub is a development platform to host and review code, manage projects, and build software.
14. Behavioral Remarketing
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
16. Refund / Cancellation Policy
Ai Health Highway India Private Limited offers FREE returns (with a full refund) on new, unopened items within 15 days of delivery. These items should be in their original packaging and have their serial number. Special order returns are at our discretion on a case-by-case basis. If you would like to make a return or exchange, you must send an email to firstname.lastname@example.org with its serial number mentioned & a valid reason to obtain an RMA (Return Merchandise Authorization) number. Once the request for return or exchange has been received by Ai Health Highway India Private Limited, and compliance to this Return Policy is determined, an RMA number will be issued and Ai Health Highway India Private Limited will facilitate and advise on how to complete returning the product.
Returns will not be accepted on items that are:
If the device is found tampered with its parts (batteries or internal circuitry tampered) the device will not be returned back.
If the product is working fine with good results.
Missing their serial number or UPC
Special orders (returned at our discretion)
Returned more than 15 days after delivery
Returned without notification
Please be reminded, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
17. Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
18. Children's Privacy
Our Services are not intended for use by children under the age of 13 (“Children”).